Hey there!
If you’re managing a growing business or handling customer queries on a daily basis, then you know how important it is to have an organized support system. That’s where Helpdesk Ticketing System in PHP Laravel comes in. And when it’s built on the powerful and flexible Laravel PHP framework, things get a lot smoother!
Laravel is already known for its clean and elegant syntax, and using it to build your helpdesk makes support management super efficient. So if you’re in the market for a solid solution, here’s our updated list of the Top 10 Helpdesk Ticketing Systems in PHP Laravel for 2025—curated just for you!
1. Easy Ticket
Smart, Simple & Scalable – Built Just for You
Easy Ticket is a powerful yet easy-to-use Laravel-based helpdesk ticketing system designed to make customer support smooth and manageable. Whether you’re a startup, agency, or growing enterprise, Easy Ticket can scale with your needs.
Features:
- Multi-role-based user login (Admin, Agent, Client)
- Department & category management
- Ticket status and priority levels
- File attachments with tickets
- Email notifications
- Agent performance tracking
- Easy UI and admin control
- Add FAQs, announcements, and more!
Easy Ticket is not just a tool – it’s your customer service assistant that never sleeps!
2. TicketGo
A Modern Helpdesk with Built-in Project Integration
TicketGo is a modern, full-featured Laravel helpdesk system (Helpdesk Ticketing System in PHP Laravel) that goes beyond just ticketing. It offers features like project management, invoicing, and HR tools. Great for companies that want an all-in-one solution.
Highlights:
- Modular design
- Ticket tracking with tagging system
- Knowledge base
- CRM and project sync
- Client portal
Ideal for mid to large-scale businesses that want to centralize tasks.
3. DeskApp
Clean UI, Real-Time Notifications
DeskApp focuses on providing a minimalist design with powerful features. Built with Laravel and Vue.js, it supports real-time updates, making communication between agents and users seamless.
Highlights:
- Live ticket status updates
- Role-based permissions
- Ticket filters and search
- Notification system
- Customizable ticket forms
Perfect for teams who want a clutter-free interface with real-time power.
4. SupportPal
A Premium Option with Multi-Channel Support
SupportPal is a premium Laravel-based helpdesk solution that supports multiple communication channels like email, web, and API. It’s feature-rich and suited for professional support teams.
Features:
- Multi-language support
- SLA management
- Ticket feedback system
- Reporting & analytics
- Plugin system for custom features
It’s well-suited for enterprises handling high volumes of tickets and requiring performance insights.
5. FixMyIssue
Easy Setup, Great for Beginners
FixMyIssue is ideal for small businesses and freelancers. It’s simple to install and doesn’t overwhelm you with too many features. If you’re just starting with support automation, this one’s a good pick.
Features:
- Easy Laravel setup
- Ticket assignment system
- Email notifications
- Dashboard overview
- Simple UI
Great for startups looking for a no-fuss support system.
6. LaravelDesk
Lightweight Yet Powerful
LaravelDesk is built for speed. It offers essential ticketing features without slowing your system down. Perfect for companies that want to integrate ticketing without heavy dependencies.
Highlights:
- Minimal resource usage
- Ticket priority and categorization
- Agent assignment
- Email and SMS support
Best for companies with performance and simplicity in mind.
7. Ticketrise
Scalable and Developer-Friendly
Ticketrise gives developers the freedom to build on top of its solid foundation. With clean code and documentation, it’s ideal for custom helpdesk integrations in Laravel projects.
Highlights:
- REST API support
- Webhook integration
- Modular codebase
- UI customization
Highly recommended for tech-savvy teams and SaaS companies.
8. HelpWise Laravel
Collaborative Support at Its Best
HelpWise Laravel brings teamwork to the support process. It allows multiple agents to collaborate on tickets, making resolution times faster.
Highlights:
- Internal notes for agents
- Ticket history tracking
- Collaboration tools
- Client auto-replies
Designed for fast-moving support teams and client-first businesses.
9. QueryTrack
Visual Dashboard and Smart Sorting
QueryTrack is best known for its visual analytics and smart dashboard. If you like to see things at a glance, this one’s a winner.
Features:
- Visual KPIs for agents
- Ticket sorting and tagging
- Advanced filtering
- Custom user roles
For those who want quick insights and easy control.
10. AssistFlow
Full Automation with a Human Touch
AssistFlow focuses on automating repetitive tasks like assigning tickets, sending responses, and closing solved issues – all with human-friendly responses.
Highlights:
- Workflow automation
- Custom response templates
- FAQ integration
- Auto-close tickets
Good for businesses looking to reduce manual support workload.
All the systems above are powerful in their own right, but if you’re looking for something that’s simple, scalable, and built with today’s business needs in mind, then Easy Ticket definitely deserves a closer look. It balances automation, performance, and user experience like no other.
If you’re thinking about integrating a Laravel-based helpdesk into your workflow, CodeHunger can help you with implementation, customization, and ongoing support. With experience in Laravel development and business automation, they can guide (Helpdesk Ticketing System in PHP Laravel) you toward the best-fit solution for your team.
